Privacy Policy
Element Interiors (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. Through our website, element-interiors.com (the “Website”), we provide design services and related offerings. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
Your privacy is important to us. We are dedicated to handling your personal data with transparency, confidentiality, and integrity, and in accordance with applicable privacy laws. This includes ensuring appropriate security and accountability measures throughout our data handling processes.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy applies to personal data collected through your use of element-interiors.com, whether you are browsing, subscribing to updates, contacting us, or making a purchase.
For the purposes of GDPR and other applicable data protection laws, Element Interiors is the data controller of the personal information you provide through the Website. You may contact us regarding your data rights or privacy concerns at: [email protected].
3. Categories of Personal Data We Process
We may collect, use, store, and transfer the following categories of personal data:
a) Usage Data
Includes data about how you use the Website, such as your IP address, browser type and version, time zone settings, pages viewed, length of visit, and referral URLs.
b) Account Data
Includes identifiable information provided during registration or purchase, such as your name, email address, billing address, shipping address, telephone number, and other similar identifiers.
c) Profile Data
Includes information submitted to customize your experience, such as your design preferences, product reviews, order history, and behavioral data on the site.
d) Communication Data
Includes correspondence via email or website contact forms, including customer support inquiries, service requests, and communications history.
e) Technical Data
Includes device type, operating system, browser plug-ins, screen resolution, and other data required to ensure device compatibility.
f) Transaction Data
Includes payment processing details (via third-party providers), order confirmations, shipping information, and billing records.
g) Preference Data
Includes marketing consents, newsletter subscriptions, personal interests, and choices about how you wish to receive marketing or service messages.
4. Legal Bases for Processing
We rely on several lawful bases to process your personal data:
– Consent: Where you have given us explicit permission to process your personal data for specific purposes (e.g., marketing communications).
– Contractual necessity: Where processing is required for the performance of a contract to which you are a party.
– Legitimate interests: Where processing is necessary for our legitimate business interests and does not override your data protection interests or fundamental rights.
– Legal obligation: Where we are compelled to process data to comply with applicable legal or regulatory requirements.
5. Your Rights Under Data Protection Laws
You have several rights regarding your personal data, subject to applicable law:
– Right of access: You may request information about the personal data we hold about you.
– Right to rectification: You may ask us to correct inaccurate or incomplete information.
– Right to erasure: You may request that we delete your personal data, subject to certain exceptions.
– Right to restrict processing: You may ask us to limit how we process your data under certain circumstances.
– Right to data portability: You may request your data in a structured, commonly used, and machine-readable format.
– Right to object: You may object to our processing based on legitimate interests or direct marketing.
To exercise any of your rights, please email us at [email protected].
6. Data Security Measures
We implement strict technical and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. These measures include but are not limited to: end-to-end encryption of data transmissions, pseudonymization, regular system backups, access control protocols, secure authentication, staff privacy training, and routine monitoring of systems for vulnerabilities.
7. International Transfers
Where personal data is transferred outside the European Economic Area (“EEA”) or similar jurisdictions with protective privacy laws, we ensure such transfers are compliant with GDPR and CCPA requirements. This includes use of European Commission-approved Standard Contractual Clauses or the implementation of appropriate safeguards to ensure your data remains protected.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, contractual, or reporting obligations.
Approximate retention periods include:
– Usage and Technical Data: 12 months
– Account and Profile Data: For the duration of the account plus 6 years
– Transaction Data: 7 years (for tax and legal compliance)
– Communication Data: Up to 3 years from last contact
– Preference Data: Retained until consent is withdrawn or upon request
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on element-interiors.com. These include:
– Essential Cookies: Necessary for basic site functionality (e.g., shopping cart, secure login).
– Functional Cookies: Enable customization and user settings.
– Analytics Cookies: Help us understand visitor interactions and improve performance.
– Performance Cookies: Measure system performance and detect issues with responsiveness.
Where applicable, cookies may collect anonymous and/or identifiable information.
10. Cookie Management and Compliance
Under GDPR and CCPA, you have the right to choose whether to accept certain cookies. Upon visiting element-interiors.com, you will be presented with a cookie consent mechanism allowing you to customize your preferences.
You may also manage cookie settings via your browser and withdraw your consent at any time. Be advised, disabling certain cookies may affect site functionality.
11. Special Protections for Children Under 13
Element Interiors does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has provided personal data without verifiable parental consent, we will delete such data promptly. Parents or guardians who believe their child has submitted data may contact us directly at [email protected].
12. Policy Updates and User Notifications
We reserve the right to modify this Privacy Policy at our discretion. If material changes are made, users will be notified via the Website or by direct communication where appropriate. Continued use of element-interiors.com constitutes acceptance of updated terms unless otherwise required by law.
13. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us at:
Email: [email protected]
Website: https://element-interiors.com
We take privacy seriously and are committed to full compliance with GDPR, CCPA, and other applicable privacy regulations. For any further inquiries or concerns regarding the handling of your personal data, we encourage you to reach out to us directly.